FAQs
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time as this is still a small company. Shipping usually takes an additional 2-5 days. Tracking numbers will be provided on the day of shipping. If you don't have a tracking number after 7 business please email us at
I am not in love with my order, can it be returned? What if there is an issue?
If the product is defective or damaged, we offer a 100% money back guarantee. We give you 30 days to send it back to us for a full refund. Unfortunately, you must ship it back at your own expense. Please Include your name and order number on the package. When we receive your return, we will refund the full amount of your original purchase to you.
Please note that we cannot process a refund while your package is still in the mail on the way to us.
Can I cancel my order?
You are able to cancel your order with no penalty! In order to cancel your order with no penalty, you must cancel before it ships. If the item has already shipped, please use our easy return system to get a full refund minus shipping costs. Please email us at doglifebrand@gmail.com for cancelations.
I put the wrong shipping address on my order. Can I fix that?
If you think that you put the wrong shipping address on your order, please check your order confirmation email to double check. If it is indeed the wrong address, we can update the shipping address if you email us at doglifebrand@gmail.com immediately. No refund will be given after the order has shipped.
Have a question that wasn't answered? We're here to help!
Please send us an email to doglifebrand@gmail.com and we will be happy to assist you in any way we can.
We receive many emails, so please include your order number and a clear message to ensure a quick reply.